#01 [ DISCOUNT ] Do you offer first time order discounts?
We offer $3 off New User Coupon for first time orders or for joining our mailing list. Each new user is limited to one New User Coupon. You can get it at the New User registration welcome Email.
That said, keep an eye on our newsletter, this is your best bet at being in the know when we do!
#02 [ SHIPPING ] Where is my order?
#03 [ SHIPPING ] What does the “Ships on” date mean?
This date refers to when the product will ship from our facilities. Note, it does not refer to when the product will be delivered.
Note: based on the volume and capacity, some orders may be processed earlier than the date shown on our website.
#04 [ SHIPPING ] Do you ship internationally?
Yes! We ship to Canada, Germany, France, Italy, Netherlands, Brazil, Russia, Portugal, Norway, Denmark, Ireland, Sweden, United Kingdom, Australia, etc., via China Post or DHL Express.
Please note the customer is responsible for all duty/custom fees associated with the purchase.
#05 [ SHIPPING ] How is my order shipped?
#06 [ SHIPPING ] How long will it take for my order to ship?
#07 [ SHIPPING ] How much is shipping?
We offers free worldwide shipping!
#08 [ SHIPPING ] What happens if I refuse my shipment?
#09 [ SHIPPING ] Will I be charged duties and taxes?
United States and Canada: duties and taxes are included in the shipping fee. There are no additional charges upon delivery.
United Kingdom: duties and taxes are calculated and paid at checkout for UK customers and there are no additional charges upon delivery.
Other international shipments: there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Sleafjewel does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.
#10 [ ORDER ] Can I edit my shipping address?
#11 [ ORDER ] How can I make changes to my order?
You have 30 minutes to change your order after you have placed it. To make changes to your order, you must contact us at email@example.com during our business hours. Once the order has been dispatched (if you received a shipping confirmation email), we are not able to modify your order.
#12 [ PAYMENT ] What are the S.Leaf payment options?
You can pay for orders at S.Leaf with Stripe, PayPal, MasterCard, Visa, American Express and Discover
#13 [ RETURNS ] What’s your return policy?
#14 [ RETURNS ] Are returns free?
International: a $2.99 USD fee will be deducted from your refund
#15 [ RETURNS ] Why wasn’t my shipping refunded?
#16 [ RETURNS ] Can I return or exchange an engraved product?
#17 [ RETURNS ] What’s your exchange policy?
#18 [ RETURNS ] When will I receive my refund?
#19 [ SIZING ] Should I order my usual size for a chain ring?
#20 [ SIZING ] How can I find my ring size?
If you need a hand determining your best fit, don’t hesitate to email us at firstname.lastname@example.org
#21 [ PROFILE ] How can I find my profile?
#22 [ JEWELRY CARE ] How do I take care of my jewelry?
A care guide is also included in each shipment, so you can keep it handy to refer to whenever you need a reminder.
#23 [ JEWELRY CARE ] How do I know what materials are used in my jewelry?
#24 [ JEWELRY CARE ] When should I remove my ring?
#25 [ GIFTING ] Can I include a gift receipt?
#26 [ GIFTING ] Can you write the message on a gift card?
#27 [ GIFTING ] Do you offer gift cards?
#28 [ GIFTING ] How does gift wrapping work?
We're not able to accommodate shipments of additional packaging alone at this time, as there will be increased shipping fees associated.